It’s the most wonderful time of the year…

We could argue the whole year has been a wonderful one!

We welcomed new customers, new team members, strengthened relationships with our customers, and prioritized providing great products. 

Read on for additional details about what we’ve been up to…


MBSi Receives SOC 2 Type II Attestation

SOC 2 audit provides independent, third-party validation that a service organization’s information security practices meet industry standards stipulated by the AICPA. During the audit, a service organization’s non-financial reporting controls as they relate to security, availability, processing integrity, confidentiality, and privacy of a system are tested. The SOC 2 report delivered by KirkpatrickPrice verifies the suitability of the design and operating effectiveness of MBSi’s controls to meet the standards for these criteria.


Illinois Privacy Data Removal Bill: We have you covered

Did you know?

The Illinois bill requiring repossession agencies to remove consumer data from vehicles before they leave the repo lot will go into effect Jan.1, 2024. 

IL SB0800 | 2023-2024 | 103rd General Assembly | LegiScan

This requires the repossession agent to document they removed this privacy data as part of the personal property process. We listened to your feedback about this pending legislation and we have you covered! 

By Jan 1. 2024, recovery agents will have the ability to mark the privacy data removal in the RecoveryConnect and RCM.  These fields will also be reportable.

Update to Complaint Tracking

Santander Consumer USA is now reviewing all their complaints logged in RecoveryConnect.
If you’re logging complaints in RecoveryConnect keep doing that, you’re all set. If you have not been logging complaints in RecoveryConnect, now is the time to start!
Learn more about the complaints process HERE.


We have been busy this quarter attending trade shows, hosting a few lender roundtable meetings, and meeting with agency state associations in TX, GA, and TN.

Used Car Week was a big success! We were a sponsor, exhibited, hosted a lender roundtable meeting, and hosted several customer dinners and events. Additionally, Ray Peloso led a workshop where he addressed trends and other factors that are driving how agencies prioritize work, and what lenders can do to help get their assignments prioritized. Hit us up at if you are interested in receiving a copy of the presentation.

All said, we enjoyed the opportunity to catch up with existing customers, meet new people and share our thought leadership at the show.

Now we are in full-on 2024 planning mode. Stay tuned!

Happy Holidays and Happy New Year from all of us to all of you!