Hope your New Year is off to a great start….

We are looking forward to many exciting things in the new year and we promise to keep you in the loop. Did you miss the first newsletter? No problem! We post them on our corporate website NEWS tab. Check it out HERE


Meet Gracey Balmedina

It’s hard to put into words everything Gracey stands for and everything she does. If we had to choose a few words to describe her: invested, dedicated, and compassionate.

As the Offshore Support Manager of the MBSi Support team, she wears many hats, but her top priorities are offering the highest customer support possible and providing a great internal work environment.

She ensures her team has the resources and training they need to be successful and to assist our customers to the best of their ability. Gracey is invested in her team and their success every day, not only in the office, but outside as well. She achieves this through support, team-building events, and time dedicated to talking about life outside of work. This approach has fostered a teamwork-focused environment.

Outside of work, the mother of three involves herself and her children in charitable work and enjoys spending time with friends and family, cooking and baking, and traveling.

MBSi is grateful for Gracey and her hard work and dedication to being on the front line to assist our customers.


MBSi Receives SOC 2 Type II Attestation

In October 2022, we underwent an audit performed by KirkpatrickPrice that reviewed our commitment to security and to delivering high-quality services to its clients by demonstrating that they have the necessary internal controls and processes in place. 

SOC 2 audit provides independent, third-party validation that a service organization’s information security practices meet industry standards stipulated by the AICPA. During the audit, a service organization’s non-financial reporting controls as they relate to security, availability, processing integrity, confidentiality, and privacy of a system are tested. The SOC 2 report delivered by KirkpatrickPrice verifies the suitability of the design and operating effectiveness of MBSi’s controls to meet the standards for these criteria.


Coming Soon: Complaint Tracking

Great news! We will be adding the ability to log, track, respond to, and resolve complaints in RecoveryConnnect. This will be coming soon so keep an eye on New/Changed Features. Here is what to expect:

  • Complaints are any incidents reported involving the recovery of a collateral (ex: damage to mailbox, etc).
  • Complaints are managed by users with the permission type (Administrator, Case Worker, Field Agent, Supervisors, Compliance Officer and Managers) are able to manage complaints 
  • If a complaint has been logged, it will show up as a red chevron on the case view page menu.
  • Involved parties can respond and upload documentation including photos, PDFs, MP3/MP4s to complaints.

 Read more about this feature here.



Our Knowledge Hub is packed full of information to help guide you through questions you may have about the functionality in RecoveryConnect or RCM.

Do you need to reset your password? You can fix that!

Learn how: Change/Reset Password


Check New/Changed Features in RecoveryConnect for the latest release information, Holiday schedule, and latest versions of RCM and WIN apps. 

In RecoveryConnect, hover over your name > Support > New/Changed Features.

Customer Connections: New Year, New Relationships